Who We Are

olivarenqora operates as an educational service provider specialising in business budget essentials. Our registered office is located at Rivermead Leisure Centre, Richfield Avenue, Reading RG1 8EQ, United Kingdom. We take our responsibilities under UK data protection law seriously and maintain strict protocols for handling your information.

When you interact with our website or services, certain information gets collected. Some of this happens automatically through standard web technologies. Other data you provide directly when enquiring about our programmes or signing up for updates. We want you to understand exactly what we collect and why.

Information We Collect

The data we gather falls into several categories. Each serves a specific purpose related to providing educational services and improving your experience with our platform.

How We Use Your Information

Every piece of information we collect serves a purpose. We don't gather data just because we can. Here's what we actually do with it.

Your contact details let us respond to enquiries and provide information about programmes starting in autumn 2025 and beyond. We use this information to have meaningful conversations about whether our courses align with your professional development goals.

Technical data helps us understand how people use our website. If everyone's leaving a particular page quickly, that tells us something's not working. We analyse these patterns to make improvements that benefit everyone.

When you enrol, we use your information to manage your participation in the programme. This includes sending course materials, tracking attendance, and maintaining records required for educational compliance.

Sometimes we'll send updates about new programmes or changes to existing offerings. You can opt out of these communications anytime. We believe in keeping people informed, not overwhelming them with messages.

Legal Basis for Processing

UK data protection law requires us to have a lawful basis for processing your personal data. We rely on different legal grounds depending on the situation.

When you enquire about our services or enrol in a programme, we process your data to fulfil our contractual obligations. We can't provide the service without using your information.

For marketing communications and website improvements, we rely on legitimate interests. This means we have valid business reasons for the processing, balanced against your rights and expectations.

Where required by law, we obtain your explicit consent before processing. You can withdraw consent at any time by contacting us directly.

In some cases, we process data to comply with legal obligations, such as maintaining educational records or responding to lawful requests from authorities.

Sharing Your Information

We don't sell your personal data to third parties. That's not our business model and never will be. However, running an educational service means working with certain partners.

Payment processors handle financial transactions securely. They only receive the information necessary to complete payments and operate under strict security standards.

Email service providers help us manage communications with learners and prospects. These companies are bound by contracts that restrict how they can use your data.

We might share information with professional advisers like lawyers or accountants when necessary for business operations. These parties are subject to confidentiality obligations.

If required by law or to protect our rights, we may disclose information to regulatory bodies or law enforcement. This happens rarely and only when legally necessary.

Data Security

Protecting your information isn't just about having the right technology. It's about creating a culture where everyone understands their responsibilities.

We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for potential vulnerabilities. Access to personal data is restricted to team members who need it for their work.

Despite our precautions, no system is completely secure. We can't guarantee absolute security, but we can promise that we take it seriously and respond quickly to any concerns.

If a data breach occurs that poses a risk to your rights, we'll notify you and the relevant authorities within the timeframes required by law.

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods vary depending on the type of data and our legal obligations.

After these periods, we securely delete or anonymise the information. Anonymised data no longer identifies individuals and may be retained for statistical purposes.

Your Rights

UK data protection law gives you several rights over your personal information. These aren't just theoretical. We've set up processes to honour these rights promptly.

• Access: You can request a copy of the personal data we hold about you. We'll provide this free of charge within one month.
• Correction: If information we hold is inaccurate or incomplete, you can ask us to correct it.
• Deletion: In certain circumstances, you can request deletion of your personal data.
• Restriction: You can ask us to limit how we process your information in specific situations.
• Portability: For data you've provided directly, you can request it in a portable format.
• Objection: You can object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact us using the details at the end of this policy. We'll respond within one month and explain if we can't comply with a request.

You also have the right to lodge a complaint with the Information Commissioner's Office if you're unhappy with how we've handled your data.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Some cookies are essential for basic operations. Others help us understand how people use the site.

Essential cookies enable core functionality like security features and form submissions. These can't be disabled without breaking the site.

Analytics cookies show us which pages are popular and how visitors navigate through content. This helps us improve the website structure and content.

You can control cookie settings through your browser preferences. Blocking certain cookies may affect site functionality. Most browsers also offer private browsing modes that don't save cookies.

Children's Privacy

Our services target adult learners pursuing professional development. We don't knowingly collect information from anyone under 18 years old.

If we discover that we've inadvertently collected data from a child, we'll delete it promptly. Parents or guardians who believe we might have information about a child should contact us immediately.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We review this policy regularly and update it when necessary.

Significant changes will be communicated through email or a prominent notice on our website. The date at the top of this policy indicates when it was last updated.

Continuing to use our services after changes take effect constitutes acceptance of the updated policy. If you disagree with modifications, you can exercise your rights to restrict or delete your data.